Position Openings

United Consumer Financial Services (UCFS) is an established and successful consumer financing organization.  Our direct customers are businesses offering a financing payment option for their consumers to purchase their products and services. To apply for any of UCFS position, please email the position title, your resume and cover letter to: employment@ucfs.net.   Available Positions   CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE We are seeking a Customer Service/Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
  • Handle customer inquiries and concerns
  • Identify and assist with customer needs
  • Effectively multitask while taking customer calls
  • Provide information about products and services
  • Review account information with customers
  • Troubleshoot and resolve issues
  • Document and update customer records
  • Develop and maintain a knowledge base of the evolving products/services
  • Proficiently enter data with speed and accuracy
  • Inbound and outbound communication in some departments
Qualifications:
  • Previous experience in customer service, sales, or other related fields
  • 6+ months of customer service/call center experience required
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Attention to detail
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • English fluency required; Spanish fluency a plus (premium pay)
  • High school diploma or equivalent
  • Pass our pre-employment background check and drug screen
Compensation & Employment Details:
  • Day or evening shift (Evenings up to $2/hour shift premium)
  • Full or part time
  • Some evening and weekend hours (with premium pay)
  INSIDE SALES REPRESENTATIVE We are seeking an Inside Sales Representative to join our team! The Inside Sales Representative – New Business is responsible sourcing and responding to new business sales leads to help achieving established sales targets. Responsible for developing, maintaining and growing a database of prospective customers within assigned territory/market. Team with channel partners to build business pipeline. Deliver solid business growth through sales closing while exceeding customer expectations and achieving new business sales goals. Responsibilities:
  • Prospect and contact potential customers
  • Routing qualified opportunities, as needed, to the appropriate sales executives for further development and closure
  • Researching accounts, identifying key players and generating inters
  • Reach agreed upon sales targets by the deadline
  • May present and sell company products and services to new and existing customers
  • Resolve customer inquiries and complaints
  • Set follow – up appointments to keep customers aware of latest developments
Qualifications:
  • Previous experience in sales, customer service, or other related fields
  • Familiarity and experience with CRM platforms or other client database solution
  • Strong phone presence and experience contacting dozens of prospect(s) per day
  • Ability to identify and source leads for prospective accounts
  • Ability to build rapport with clients
  • Proficient with corporate productivity and web presentation tools
  • Excellent verbal and written communication skills
  • Strong listening and presentation skills
  • Deadline and detail orientated
  • BA/BS degree or equivalent preferred
  • Pass our pre-employment background check and drug screen
Compensation & Employment Details:
  • Base plus commission
  • Full time position
  • Some evening and weekend hours
  OUTSIDE SALES REPRESENTATIVE We are seeking an Outside Sales Representative to join our team! The Outside Sales Representative – New Business is responsible for achieving established sales targets to meet company new business objectives within assigned regions of North America. Executes sales plans and marketing to promote sales growth in assigned product vertical(s). A hunter with the ability to deliver solid business growth while exceeding customer expectations and achieving new business sales goals. Responsibilities:
  • Present and sell company products & services to new and existing customers
  • Prospect and meet with potential customers
  • Meet or exceed sales targets
  • Build relationships through face-to-face interaction
  • Keep customers aware of latest developments
  • Network; attend client meetings, and entertain clients/prospective clients
  • Create and present activities and results
  • Forecasting sales, and work sales plan
  • Drive volume and market penetration objectives
  • Design, implement sales and business development plans
  • Drive and deliver consumer financing programs to business owners
  • Develops and utilizes new sales techniques to increase sales volume and revenue
Qualifications:
  • BA/BS degree required.
  • 2+ years’ sales experience with proven sales results preferred. Consumer credit lending experience a plus.
  • Previous field sales experience preferred. Territory/client development experience a plus.
Compensation & Employment Details:
  • Base pay plus commission
  • Full-time position
  • Position requires up to 50% travel
  OUTSIDE SALES MANAGER We are currently seeking to hire an Outside Sales Manager to join our team! The Sales Manager – New Business is responsible for achieving established sales targets to meet company new business objectives in North America. Responsible for executing sales plans and marketing strategies to promote sales growth in new business. A driver and influencer with the ability to deliver solid business growth while exceeding customer expectations, and maintaining a driven sales team. Responsibilities:
  • Establish sales territories, quotas, and goals for sales team
  • Analyze sales statistics to identify areas of improvement
  • Track results and trends regularly for business forecasting
  • Report on team and individual performance
  • Drive and execute innovative sales strategies, utilize new sales techniques
  • Design and implement sales and business development plans
  • Drive and deliver consumer financing programs and products to businesses
  • Drive volume/market penetration objectives through team and personal efforts
  • Attend client meetings, conferences and any other function(s) as needed to promote the advantages of a full relationship with UCFS
  • Build and form new partnerships with potential clients
  • Help business clients increase revenue and achieve sales targets
Qualifications:
  • BA/BS degree. Business administration, sales and marketing or related major preferred.
  • 5+ years sales experience with proven sales results; consumer credit lending experience a plus.
  • 2+ years management experience.
  • Solid success in sales/territory management. Financial industry a plus.
Compensation & Employment Details:
  • Base plus commission
  • Full time position
  • Position requires 30%+ travel
  SENIOR OPERATIONAL AUDITOR We are seeking a full-time Senior Operational Auditor to join our team! You will be responsible for improving company operations through auditing risk management and compliance functions. Improve company operation through auditing risk management and compliance functions. Review and assess periodic operational reports for adherence to company and legal requirements. Design and implement new methods for analyzing company data for value-added functions. Work with business units on risk management tasks to improve decision-making throughout company. Responsibilities:
  • Ensure audit results are of high quality
  • Work with business units on risk management tasks to improve decision-making throughout company
  • Design/implement new methods for analyzing company data for value-added functions
  • Review and assess periodic operational reports for adherence to company and legal requirements
  • Read, review, and understanding basic risk reports
  • Oversee work of other Compliance Auditors
  • Process Auditing – Internal Compliance
    • Oversee auditing process and report to Compliance Director variances and other issues
    • Issue, track and resolve audits Issuing, Tracking, Resolving
    • Assist with revising and overseeing Compliance Program (US, AUS, UK)
    • Lead Policy and Procedure draft, revision and review initiatives
  • Training
    • Assist Director of Compliance with compliance-based training.
    • Conduct research on topics of Truth-in-Lending, Equal Credit Opportunity Act, Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Fair Credit Reporting Act, and other compliance topics. Organize and manage materials.
Qualifications:
  • Bachelor’s degree or higher
  • 2+ years’ experience in an internal auditor position, preferably with process improvement functionality; risk management and either compliance or legal experience highly desirable.
  • Knowledge of Consumer Compliance
  • Proficiency with Microsoft Office Suite – Must have advanced Excel skills
  • Excellent analytical, organizational and project management skills
  • Strong commitment to quality and integrity
  • Ability to exercise good judgment and ethical value
  • Exceptional critical thinking, oral and written communication skills
  • Superior writing with high attention to detail
  • Ability to tailor message(s) for audience and interact with upper management
  • Leadership experience
  • Strong technical skills and ability to problem solve mathematical calculations
  • High level of enthusiasm and a capacity for overcoming obstacles
  UNDERWRITER – NIGHTS We are seeking an experienced Contract Underwriter for our Night Shift! You will be responsible for making prompt and accurate credit decisions on new contracts to maximize volume and minimize risk, while maintaining superior customer levels. Responsibilities:
  • Make prompt and accurate credit decisions on certain new contracts
  • Apply all steps required for contract verifications
  • Ensure all steps required for dispositioning contracts are completed
  • Participate in Underwriters’ Loop, meet production standards, and escalate calls as required
  • Build and maintain relationships with distributors, retailers, and business owners
  • Promptly and effectively resolve distributors’ routine problems and concerns
  • Provide superior customer service with an enthusiastic attitude to all customers
  • Escalate all credit decisions involving contracts that fall outside of the recommended buying standards
  • Comply and conform to UCFS Underwriting Standards
  • Successfully resolve customer contract decision appeals and review call backs
  • Take dealer / distributor calls regarding credit decision review
  • Monitor workflow statistics
  • Effectively resolve the majority of problems or concerns regarding credit processing, decision making, or service related issues while retaining distributor’s business
Qualifications:
  • Bachelor’s Degree in Business, Finance preferred
  • 2+ years’ prior underwriting experience
  • Ability to multi-task in a busy, fast-paced environment
  • Strong computer skills; solid math skills
  • Strong verbal and written communication skills
  • Excellent customer service skills and high attention to detail
  • Ability to work effectively with UCFS’s employees and customers.
  • Ability to work quickly in accordance with customers’ time constraints.
  • Time management and decision making skills
  • Persistent and works with positive attitude
  ACCOUNT SERVICES MANAGER – NIGHTS We are seeking an Account Services Night Supervisor to join our team! You will provide effective leadership by training, motivating and supervising the evening Account Service representatives to maintain positive gains in company delinquency, repurchases and reduce bad debt. The Collections supervisor will be responsible for departmental goals to ensure that the targets defined by the organization are achieved. Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences. Responsibilities:
  • Assist in the development and implementation of effective collection/customer service strategies and training materials
  • Ensure the integrity of the receivable file and credit ratings on delinquent accounts. Properly route recommended early chargebacks and report irregularities to the Director of Account Services, appropriate Regional VP and Sales & Marketing Manager.
  • Develop, train, coach team employees
  • Evaluate and monitor employees to ensure collection policies and procedures are followed
  • Monitors communications between staff and customers
  • Effective regular communication with department managers and business owners
  • Collector assistance reports – analyze and review with collectors for training
  • Coordinating and communicating with other departments through to ensure accurate and timely transfer of information.
  • Taking distributor telephone calls and answering questions for internal partners.
Qualifications:
  • 10 years’ prior customer service experience
  • 2 years’ prior management experience
  • Proven ability to manage and motivate staff to meet deadlines and analyze/recognize situations requiring decision making
  • Excellent leadership, communication, interpersonal and organizational skills.
  • Ability to calculate figures and amounts
  • Able to solve difficult problems; ability to interpret a variety of instructions.
  • Ability to understand, analyze and assess risk factors from system reports.
  • Ability to multi-task in a fast-paced environment
  • Ability to work quickly in accordance with customers’ time constraints.
  • Possess strong attention to detail
  • Proficiency with Microsoft Office, Internet/search engine savvy
  • Working knowledge of compliance with Federal and State Laws
  • Working knowledge of IBM/AS400 a plus.
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  MARKETING INTERN We are seeking a Marketing Intern to join our team! You will be responsible for gathering and analyzing key market information, as well as identifying areas of improvement to increase company revenue and brand. Responsibilities:
  • Conduct market research to determine potential of products and services
  • Perform analysis of market strengths, weaknesses, opportunities and threats
  • Development and implement innovative marketing campaigns
  • Translate complex data into simple graphs and text; compile and present data
  • Manage contacts in the company’s CRM system; learn email service program and UCFS business systems
  • Write content, proofread and ensure high quality for all marketing material(s)
  • Aggregate and analyze statistics for emails sends.
  • Handle client communication(s) direct or email messaging
  • Handle all print materials (mailings, brochures, clients, trade shows and sales staff)
  • Research and fulfill promotional product requests
Qualifications:
  • College student, currently enrolled and working towards BA in communications, marketing or related field.
  • Must have a 3.0 GPA or better and be in junior or senior year.
  • Graphic Design experience a plus
  • Ability to multi-task in a busy, fast-paced, environment
  • Excellent written and verbal communication skills
  • Strong attention to detail, creativity and resourceful
  • Collect and research relevant marketing trends; ability to present information.
  • Ability to apply basic graphic design principals and skills.
  • Proficiency with Microsoft Office, Basic skills in Adobe, graphic design programs and web programs are helpful. Must be proficient in Excel
  • Familiarity with quantitative and qualitative data collection
  • Strong analytical and critical thinking skills
  • Ability to work well in team
  To apply for any of UCFS’s positions, please email the position title, your resume and cover letter to employment@ucfs.net. Click here to go back to the careers page