Contact Us

For Consumers

ATTENTION:
UCFS had a recent system error in our consumer payment processing which led to a small number of accounts not having payments applied correctly.
If this is your situation, please know we are actively working to resolve the problem.
If you have questions, please contact UCFS customer service at 800-338-6507 or customerservice@ucfs.net.

 

Billing/consumer inquiries:
Email: customerservice@ucfs.net
Call: 800-338-6507

To pay your bill online or check your balance login: https://consumer.ucfs.net/

To mail a payment:
UCFS Payment Center
PO Box 856290
Louisville, KY 40285

Submit a Power of Attorney, request a payoff amount, or a paid-in-full statement, email customerservice@ucfs.net.
If you are a business representing a consumer, (POA or other documents) send documents to: customerservice@ucfs.net.

Consumer Service hours:
Monday – Friday: 8 am – 10 pm ET
Saturday: 8 am – 1 pm ET
Sunday: 9 am – 2 pm ET