Position title
Account Services Representative/Collections

The Account Services Representative/Collections is responsible for processing calls for customers with up-to-date, delinquent, closed or charged-off accounts while maintaining positive relationships with distributors and customers.

Job Duties
  • Adequately process inbound/outbound calls on up-to-date, delinquent, closed or charged-off accounts.
  • Recognize specific scenarios that require specific collection questions answered in compliance with the FTCPA and FDCPA.
  • Properly request all UCFS collection letters (including Attorney letters).
  • Effectively use all options available on the Collection and Inquiries system menus.
  • Identify customer disputes and appropriately code disputes for the problem resolution queue.
  • Utilize the Internet for skip tracing purposes.
  • Sufficiently keep post-call processing to a minimum and follow all guidelines pertaining to after call work.
  • Maintain all collection objectives (based on hourly goals).
  • Negotiate with customers payment arrangements on accounts that become delinquent on the first payment.
  • Schedule one time or recurring EFT bank payments for customer.
  • Schedule one time or recurring credit/debit card payments for customer.
  • Properly process specific customer requests through the flag for review reports.
  • Appropriately request all necessary documents to maintain account and follow consumer’s request.
  • Perform additional assignments as required to assist in achieving Team and Company goals.
Skills & Abilities
  • Ability to negotiate payment plans with customers.
  • Ability to calculate figures and amounts as they relate to settlements on accounts.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read, write and perform mathematical calculations.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Outlook, Internet/search engine savvy.
  • High school diploma or equivalent required.
  • One year collection and/or call center experience.
  • Knowledge of Billing and Collections procedures.
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Training
  • Vision insurance
  • Casual dress
Other Information

Schedule: 8 hour shift

Ability to commute to Westlake, OH 44145: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have knowledge of billing and collection procedures?
  • Are you available to work Monday - Friday 8am-4:30pm or 2pm to 10pm?
  • Could you work 1 weekend day per month?
  • Please indicate your desired pay range.

Education: High school or equivalent (Required)

Experience: collection/call center: 1 year (Preferred)

Work Location: One location

Employment Type
Duration of employment
Permanent Position
Financial Services
Job Location
Westlake, Ohio, 44145
Working Hours
Valid through
January 26, 2023
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Thank you for your interest in UCFS. A member of our hiring team will be in contact if additional information is needed or we wish to schedule an interview. If you are not selected for an interview, we encourage you to view our postings regularly as new positions are posted when available.