Position title
IT Business Systems Manager

The IT Business Systems Manager has responsibility for the day-to-day interactions with business partners and IT systems staff to ensure timely and accurate completion of IT Systems development projects. The Business Systems Manager is integral to collaborate with UCFS business units successfully manage and business initiatives. The PM will be responsible to oversee the production of deliverables in accordance to deadlines such as process mapping, analyses, requirements elicitation, design documentation, security, testing, tracking, estimations and more for the IT Team. This individual will work across all areas of the business to ensure that the technical solutions meet business requirements of IT customers.

Essential Duties & Responsibilities
  • Ensure business systems adhere to applicable laws and regulations, contractual obligations, and established security/privacy protocols.
  • Identify and engage in IT solutions and efficiencies; do what it takes to ensure business system operation and integrity. Escalate issues early and appropriately.
  • Assist with development and evolution of process and team structures that supports the needs of the Company.
  • Participate in the identification of opportunities for the appropriate and cost-effective investment of financial resources in IT systems, software and resources, including staffing, sourcing, purchasing, and in-house development.
  • Participate in the identification of IT spend and initiatives within area of responsibility. Reviews respective project definitions showing project objectives, information system requirements, and analytical and programming personnel requirements of proposed systems.
  • Define and communicate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
  • Report progress on development projects, resource utilization, and production performance to Leadership Team.
  • Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
  • Manage the implementation, and the IT resources assigned to the implementation, of chosen projects through completion.
  • Manage continued implementation and further development and execution of an enterprise-wide disaster recovery and continuity plan.
  • Review requests for additional information systems services and identifies impact on current planned resources. Make recommendations based on organizational priorities and needs.
  • Recruit, develop, retain, and organize IT Business Analysis staff in accordance with good leadership practices, corporate budgetary objectives and personnel policies. Effectively build, maintain and lead cohesive and highly productive IT team.
  • Performs and assumes other duties and responsibilities as may be required.
  • Establish, produce and maintain processes, templates and deliverables.
  • Establish estimations for tasks and track progress to plan.
  • Work closely with business clients to drive out business requirements.
  • Analyzes and defines “To Be” and “As Is” business processes and information that support them.
  • Translates business requirements to system functional requirements with developers.
  • Development of testing approaches and their execution through User Acceptance.
Skills & Abilities
  • Superior understanding of an organization’s priorities, goals and objectives.
  • Knowledge of applicable laws, regulations and security protocols as they relate to IT.
  • Ability to motivate in a team-oriented, collaborative environment.
  • Ability to structure/restructure and lead department team around business needs to ensure most effective use of people; build an effective, high-performing team.
  • Excellent written and verbal communication skills and excellent interpersonal skills. Excellent presentation creation and delivery.
  • Ability to support and maintain confidential relationships, processes and information.
  • Ability to present ideas in business-friendly and user-friendly language and an exceptional service orientation.
  • Exceptionally self-motivated and directed with a keen attention to detail.
  • On-call availability and ability to work under pressure.
  • Ability to solve difficult problems and deal with a variety of variables without a defined “right-answer”. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to deal effectively with ambiguity and changing priorities; Ability to embrace change and assist others in accepting and moving forward with new systems and processes.
  • Ability to understand and follow UCFS policies, procedures and guidelines.
  • Ability to work effectively with UCFS employees, vendors and customers.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Suite (Outlook, Excel, Word, PowerPoint), Internet/search engine savvy.
  • BA/BA experience in computer science, business administration or related field. Master’s degree in one of these fields preferred.
  • 10+ years’ experience managing and/or directing in related business or IT.
  • Experience with systems design and development from business requirements analysis through to day-to-day management.
  • Knowledge of managing system life cycle development in a propriety environment, as well as AS/400 and Windows architectures.

Working Conditions

This position operates in a professional office environment at UCFS offices in Westlake, Ohio.

This is a full-time position; minimum of 40+ hours.

Physical Demands

The physical demands must be met by an employee to successfully perform the essential functions of this position. Please ask for this list.

Some travel may be required for the position.

Employment Type
Financial Services
Job Location
865 Bassett Road, Westlake, OH, 44145, USA
Date posted
July 27, 2021
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Position: IT Business Systems Manager

IT Business Systems Manager via United Consumer Financial Services

Thank you for your interest in UCFS. A member of our hiring team will be in contact if additional information is needed or we wish to schedule an interview. If you are not selected for an interview, we encourage you to view our postings regularly as new positions are posted when available.