Position title
Inbound Call Center Representative
Available Shifts

Available shifts:

  • Mon, Tue, Wed, Fri 9am to 5:30pm and Saturday 10am to 6pm
  • Mon, Tue, Wed, Fri 10am to 6:30pm and Saturday 10am to 6pm
  • Mon, Tue, Thurs, Fri 12:00pm to 8:30pm and Sunday 1pm to 9pm

*Shift premiums are in place for working Saturday/Sunday*

ESSENTIAL DUTIES & RESPONSIBILITIES

Our Inbound Call Center Representative provides a high level of customer service and accuracy while processing loan application information, determines caller needs for efficient, effective and accurate service, and displayers customer service excellence at all times.

  • Enter and process loan application information from inbound calls.
  • Determine caller needs and achieve a high level of customer satisfaction and/or route calls to other departments
  • Confirm customer accuracy, complete customer verification and document as needed.
  • Maintain excellent customer service levels both internally and externally.
SKILLS & ABILITIES
  • Excellent written, verbal and interpersonal skills.
  • Superior customer service skills and desire to help consumers.
  • Self-motivated; can complete tasks without being asked.
  • Strong commitment to high quality of service.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to support and maintain confidential relationships, processes and information.
  • Ability to communicate effectively on the phone and in person. Ability to verbally articulate requests for information professionally.
  • Ability to promote a positive work environment for current and prospective employees.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Outlook, Internet/search engines, online programs. MS Office a plus.
MINIMUM QUALIFICATIONS
  • High school diploma or GED.
  • Call center experience a plus but not required.
  • MUST BE ABLE TO TYPE 35WPM MINIMUM.
  • Maintain alphanumeric data entry accuracy rate of 95% or above.
Employment Type
Full-time
Duration of employment
Permanent Position
Industry
Financial Services
Job Location
Westlake, 44145
Date posted
August 29, 2022
Valid through
November 22, 2022
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Position: Inbound Call Center Representative

Inbound Call Center Representative via United Consumer Financial Services

Thank you for your interest in UCFS. A member of our hiring team will be in contact if additional information is needed or we wish to schedule an interview. If you are not selected for an interview, we encourage you to view our postings regularly as new positions are posted when available.