Position title
Inbound Call Center Representative
Available Shifts
Available shifts:
- Mon, Tue, Wed, Fri 9am to 5:30pm and Saturday 10am to 6pm
- Mon, Tue, Wed, Fri 10am to 6:30pm and Saturday 10am to 6pm
- Mon, Tue, Thurs, Fri 12:00pm to 8:30pm and Sunday 1pm to 9pm
*Shift premiums are in place for working Saturday/Sunday*
ESSENTIAL DUTIES & RESPONSIBILITIES
Our Inbound Call Center Representative provides a high level of customer service and accuracy while processing loan application information, determines caller needs for efficient, effective and accurate service, and displayers customer service excellence at all times.
- Enter and process loan application information from inbound calls.
- Determine caller needs and achieve a high level of customer satisfaction and/or route calls to other departments
- Confirm customer accuracy, complete customer verification and document as needed.
- Maintain excellent customer service levels both internally and externally.
SKILLS & ABILITIES
- Excellent written, verbal and interpersonal skills.
- Superior customer service skills and desire to help consumers.
- Self-motivated; can complete tasks without being asked.
- Strong commitment to high quality of service.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to support and maintain confidential relationships, processes and information.
- Ability to communicate effectively on the phone and in person. Ability to verbally articulate requests for information professionally.
- Ability to promote a positive work environment for current and prospective employees.
- Proficiency with a computer, standard office equipment and computer programs, including but not limited to Outlook, Internet/search engines, online programs. MS Office a plus.
MINIMUM QUALIFICATIONS
- High school diploma or GED.
- Call center experience a plus but not required.
- MUST BE ABLE TO TYPE 35WPM MINIMUM.
- Maintain alphanumeric data entry accuracy rate of 95% or above.
Hiring organization

Employment Type
Full-time
Duration of employment
Permanent Position
Industry
Financial Services
Job Location
Westlake, 44145
Date posted
August 29, 2022
Valid through
November 22, 2022
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