Inside Sales Operations Manager

United Consumer Financial Services (UCFS) is looking for an experienced Inside Sales / Operations Manager to oversee and support our inside sales team.

The Inside Sales Manager must be able to build, manage and motivate a high performing inside sales team to exceed their targets and objectives. Additionally, he/she will monitor sales and service metrics and manage the entire sales administration process, ensuring quality sourcing and customer satisfaction. S/he must have excellent communication skills and feel comfortable working in a team environment.

  • Identify, recruit, develop, and manage the inside sales team
  • Collaborate with outside sales team, marketing, internal partners, and merchants
  • Manage results to targets
  • Develop strategies and implement tactics to identify and develop prospects and leads
  • Ensure effective alignment and communication with outside sales and marketing personnell
  • Track and report on sales metrics and team performance
  • Suggest and implement enhancement/improvements in the sales process
  • Coordinate department projects to meet deadlines
  • Prepare monthly, quarterly, and annual sales forecasts for management
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication environment for your team
  • Liaise with Marketing department to ensure brand consistency
  • Proven work experience as an Inside Sales / Operations Manager (or similar position)
  • Proven ability to achieve and exceed targets and results
  • Excellent motivator and coach
  • Ability to think strategically and perform tactically
  • Hands-on experience with CRM software and Microsoft Office
  • In-depth understanding of the sales administration process
  • Excellent interpersonal and team management skills
  • Strong analytical and organizational skills
  • Numerical abilities and problem-solving attitude
About UCFS

For over 35 years, United Consumer Financial Service (UCFS) has offered financing solutions to thousands of business partners and has helped 4 million consumers finance over $6 billion in purchases. UCFS provides a multitude of financing services to distributors, merchants and professional service organizations, as well as consumers throughout the United States, Puerto Rico, Canada, Australia and the United Kingdom.

Position: Inside Sales Operations Manager

Thank you for your interest in United Consumer Financial Services! We will be in touch with you shortly.

Employment Type
Full Time
  • BS/BA degree in Sales, Business Administration or relevant field
Financial Services
Job Location
44145, Westlake, OH, USA
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Date posted
March 29, 2019