Position title
Loan Support Admin.
  • Proactively and accurately communicate with clients to explain the process, to obtain necessary documentation, and to provide relevant updates.
  • Monitor status of received applications to determine and set in motion next steps toward completion of funding process.
  • Identify missing, incomplete, or invalid documentation and work with clients to correct the issue.
  • Monitor Team email to ensure sure proper response and delivery to the appropriate party.
  • Verify loan documentation for accuracy, completion, and adherence to policies and procedures.
  • Work with Merchants to resolve problem queue accounts.
  • Perform other duties as directed by leadership.
  • Ability to read credit reports and interpret information.
  • Make accurate lending decisions on simple credit applications consistent with UCFS’ Credit Policies, Rules and Procedures.
  • Communicate the manual decisions of all credit applications to appropriate parties.
  • Provides peer leadership and mentorship. May participate in new Administrator training.
  • Ability to understand, analyze and assess risk factors on risk management reports.
  • Ability to multi-task; detail oriented.
  • Excellent written and verbal communication skills.
  • Work autonomously and have a high degree of self-motivation working in fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to work effectively with UCFS’ employees and customers.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control systems and AS/400 (UCFS' proprietary system).
  • High school diploma or equivalent required.
  • Prior customer service experience required.
  • Lending experience a plus
  • For certain positions, foreign language fluency a plus


*This position will require working 1 weekend day per week. We can accommodate full time or part time employees. Premium pay for working evenings and Spanish-speaking employees. *

Employment Type
Full-time, Part-time
Duration of employment
Permanent Position
Financial Services
Job Location
Westlake, 44145
Date posted
November 22, 2021
Valid through
March 4, 2022
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Position: Loan Support Admin.

Loan Support Admin. via United Consumer Financial Services

Thank you for your interest in UCFS. A member of our hiring team will be in contact if additional information is needed or we wish to schedule an interview. If you are not selected for an interview, we encourage you to view our postings regularly as new positions are posted when available.