Position title
Loan Support Specialist

The Loan Support Specialist is responsible for making sound lending decisions based on information provided through credit applications and consumer information and communicating with internal and external customers. This position has the capacity and willingness to handle and resolve challenges with a high level of complexity and customer care.

  • 4 days during the week + 1 weekend day
  • Makes accurate lending decisions on simple credit applications consistent with UCFS' Credit Policies, Rules and Procedures.
  • Reviews credit report and interpret information for sound lending decisions.
  • Recognizes and resolves challenges early in the process to ensure that applicants are receiving a great customer service experience.
  • Provides support to Loan Support Admin. as needed for problem queue remediation.
  • Communicates the manual decisions of all credit applications to appropriate parties.
  • Performs other duties as directed by leadership.
  • Ability to understand, analyze and assess risk factors on risk management reports.
  • Excellent written and verbal communication skills.
  • Work autonomously and have a high degree of self-motivation working in fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to work effectively with UCFS’ employees and customers.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control Systems and AS/400 preferred.
  • High school diploma or equivalent required.
  • Prior customer service experience required.
  • Lending experience a plus

This position operates in a professional office environment at UCFS offices in Westlake, Ohio.

Employment Type
Duration of employment
Permanent Position
Financial Services
Job Location
Westlake, OH, 44145
Date posted
February 27, 2023
Valid through
June 29, 2023
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Position: Loan Support Specialist

Loan Support Specialist via United Consumer Financial Services

Thank you for your interest in UCFS. A member of our hiring team will be in contact if additional information is needed or we wish to schedule an interview. If you are not selected for an interview, we encourage you to view our postings regularly as new positions are posted when available.