Your consumer financing partner should do more than collect payments from your customers. The right partner has built its financing program to serve your clients and your business. United Consumer Financial Services, the consumer financing firm with comprehensive merchant support, is your end-to-end consumer financing partner. Not only do we deliver consumer financing built for the customer who does not have a large lump sum to make a purchase, but our multifaceted approach to support ensures your business has the resources to take full advantage of our conversion-driving consumer financing programs.
Below, we explore must-have services from your financing provider and how that support helps you increase sales, cultivate customer loyalty, and grow your business.
Paperless Application
Big-ticket purchases can intimidate shoppers. Very often, it’s easier for your customers to talk themselves out of a high-value item rather than reminding themselves why the purchase would benefit them. Even the slightest friction in the sales process can cause a shopper to turn away and end the sale.
It’s essential that your consumer financing partner offer a simple, straightforward paperless application. In a retail world where mobile transactions are increasingly common, shoppers need consumer financing programs that allow them to apply directly from a phone or tablet. Cumbersome paper applications must be sent off for approval, wasting time and creating a loss of sales momentum. A mobile or paperless application is easier and faster for your customers, helping create a positive experience that cultivates loyalty and return business for your company.
United Consumer Financial Services provides merchants with a mobile consumer financing application that simplifies the sale. We collect consumer information and immediately begin the review process to help your business move forward with the transaction.
Quick Credit Decisions
When you or your sales team are closing the deal, the last thing you need is downtime while waiting on a credit decision. The more time that lapses between submitting the financing application and approval, the higher the likelihood that your customer will back out of the sale.
When choosing a consumer financing partner, look for one that promises a prompt credit decision. Some firms take multiple days to alert the shopper of their approval. When that happens, doubt can creep in, and customers can second-guess their purchase. But when you partner with UCFS, you and your customers benefit from a credit decision that returns in just a few minutes. You maintain the sale’s momentum, and your customer benefits from bringing home their purchase same-day.
Consistent, Transparent Terms
Your financing partner plays a significant role in customer satisfaction. A positive experience with their payment plans and financing options translates to a positive experience –– and earned trust and loyalty –– with your business.
Setting and meeting customer expectations is foundational to establishing positive, lasting customer relationships. That posture extends to how you approach financing. Businesses need a financing partner that can provide consistent, transparent terms throughout the life of the loan. This consistency helps shoppers know exactly what they’re committing to when they apply for financing. You and your sales team can provide repayment parameters at the point of sale. And transparency is key to helping your customers feel confident in both your services or product and their ability to make payments.
Consistency and transparency communicate honesty and value, two elements that guide United Consumer Financial Services. We provide users with consistent, affordable rates and repayment terms. You can trust that we’ll always be upfront about payment rates and terms, so your customers know exactly what to expect.
Staff Training
Offering consumer financing is a great first step to serving customers, creating positive experiences, and increasing sales and revenue. But you and your teams need training to make the most of your financing program.
United Consumer Financial Services provides thorough training for your sales team, equipping you with the strategy, knowledge, and insights to capitalize on consumer financing. Effective sales teams don’t present financing once. We help you highlight payment flexibility early and often, and in crucial phases of the sales process, so you can not only increase sales but also empower shoppers with affordable payment plans.
Dedicated Support
In addition to all the above, United Consumer Financial Services is dedicated to providing our merchants with the support needed to execute a successful consumer financing program. Businesses can reach us by phone or email. We also provide documentation, videos, guides, and portal training to ensure you and your team are confident using our program.
Our Cleveland-Ohio-based team offers live support (in multiple languages) seven days a week with office closures on New Year’s Day, Easter, Thanksgiving, and Christmas. When we are closed on those four days or after hours, a business can still submit an online credit application to move forward and make the sale.
Our Client Services hours for merchants are:
Monday – Friday: 8 am – midnight ET
Saturday: 10 am – 10 pm ET
Sunday: noon – 9 pm ET
Find the Financing Support You Need with UCFS
When you choose United Consumer Financial Services for your consumer financing, you’re not choosing a firm that merely facilitates financing. You’re choosing a partner who has built a financing program that supports both merchants and their clients. A Marmon/Berkshire Hathaway company, UCFS has the experience and proven track record you can trust when seeking consumer financing solutions.
UCFS, the leading company for consumer financing and merchant support, is ready to help you implement financing that enables you to sell more and grow your business. Contact us today to learn more.
