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Contact Us

For Consumers For Businesses

For Consumers

Billing/consumer inquiries:
Email: customerservice@ucfs.net
Call: 800-338-6507

To pay your bill online or check your balance login: https://consumer.ucfs.net/

To mail a payment:
UCFS Payment Center
PO Box 856290
Louisville, KY 40285

Submit a Power of Attorney, request a payoff amount, or a paid-in-full statement, email customerservice@ucfs.net.
If you are a business representing a consumer, (POA or other documents) send documents to: customerservice@ucfs.net.

Consumer Service hours:
Monday – Friday: 8 am – 10 pm ET
Saturday: 8 am – 1 pm ET
Sunday: 9 am – 2 pm ET

Contact Form For Consumers

California residents: click here to review our privacy policy before submitting a form on this website.

For Businesses

General Phone: 800-344-5000

Business inquiries – to talk about your company financing your consumers:
Hours: M-F, 8:00 am – 5:00 pm ET
Phone: 877-373-3482
Email: info@ucfs.net
Send POA documents to: customerservice@ucfs.net

To log into the MyUCFS merchant portal, go to: https://distributor.ucfs.net/.

Businesses can call in Credit Applications to:
800-344-5000, select your language, press 1, then 1.

UCFS Headquarters in Cleveland, OH:
United Consumer Financial Services
865 Bassett Rd.
Westlake, Ohio 44145

Contact Form For Businesses

California residents: click here to review our privacy policy before submitting a form on this website.