United Consumer Financial Services (UCFS) facilitates the lending of money to individuals who want a good or service, but don’t have the current cash-on-hand to pay for the purchase in full…sometimes taking a chance on individuals that other finance companies have turned down. All we ask in return is for each consumer to make their payments to us as agreed within the contract they signed. We strive to provide exceptional consumer service going above and beyond your expectations to help us ensure each and every customer we serve is treated fairly and with respect. We appreciate that life is unpredictable and certain circumstances are beyond control. If you’ve experienced a life event that you would like to discuss with us, please call our Consumer Care team. UCFS PHONE LINES MAY NOT BE WORKING CORRECTLY. IF YOU CANNOT REACH US, PLEASE SEND US AN EMAIL: customerservice@ucfs.net. We’ll reply by email or phone during business hours: Our Consumer Care hours are: After signing with UCFS to offer financing as a payment form to customers, (think: cash, credit card or low monthly payments), our Client Services/Underwriting and Training team members are ready to support businesses up to 17 hours a day! UCFS’ goal is to help every one of our business partners serve more customers. When sellers offer low monthly payments, consumer can make their purchase without cutting into daily living expenses. After becoming a UCFS Merchant/Distributor, we help businesses by: After making the smart decision to become a UCFS client – and then offering financing to every customer for payment – your sales will increase! Our mission is to help our business partners succeed – because only then – will we succeed. Our Client Services hours are:For Consumer Customers
Monday – Friday: 8 am – 10 pm ET
Saturday: 8 am – 1 pm ET
Sunday: 9 am – 2 pm ETTo contact a Consumer Care representative, complete this form or call us at 800-338-6507.
For Businesses
Monday – Friday: 8 am – midnight ET
Saturday: 10 am – midnight ET
Sunday: noon – 10 pm ETTo contact your support team call 800-344-5000 or fill out the form below.