Contact Us

For Consumers

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Due to the recent UPS  incident in Louisville on Tuesday, November 5, some customer payments may be temporarily delayed. Please be assured that as soon as we receive the payment files, UCFS will process and post your payment to your account with the correct effective date.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this as quickly as possible.

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UCFS billing/consumer inquiries:
Email: customerservice@ucfs.net
Please allow 24-72 hours for a reply.

Call: 800-338-6507
Try calling us during off-peak hours: 8-9 am ET and 7-10 pm ET.

UCFS has contracted with Cedars Business Services to service consumer accounts and handle account recovery. You may reach back out to them at:
Email: customersupport@cedarsbiz.com
Call: 800-980-3357
Website: https://cedarsbiz.com 

SUBMIT A POWER OF ATTORNEY TO: customerservice@ucfs.net.

To pay your bill online or check your balance, login: https://consumer.ucfs.net/

To mail a payment:
UCFS Payment Center
PO Box 856290
Louisville, KY 40285

To request a payoff amount or a paid-in-full statement, email customerservice@ucfs.net.

Consumer Service hours:
Monday – Friday: 8 am – 10 pm ET
Saturday: 8 am – 1 pm ET
Sunday: 11 am – 2 pm ET