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For Consumers For Businesses
Fraud Alert: United Consumer Financial Services (UCFS) has received reports of unauthorized callers claiming to represent our company and offering loans or requesting personal information. These calls are not from UCFS. Do not provide personal information to an unsolicited caller. If you receive a suspicious call, hang up and contact UCFS directly at 800-338-6507, the telephone number listed on our website.

For Consumers

UCFS billing/consumer inquiries:
Email: customerservice@ucfs.net
Please allow 24-72 hours for a reply.

Call: 800-338-6507
Try calling us during off-peak hours: 8-9 am ET and 7-10 pm ET.

UCFS has contracted with Cedars Business Services to service consumer accounts and handle account recovery. You may reach back out to them at:
Email: customersupport@cedarsbiz.com
Call: 800-980-3357
Website: https://cedarsbiz.com 

SUBMIT A POWER OF ATTORNEY TO: customerservice@ucfs.net.

To pay your bill online or check your balance, login: https://consumer.ucfs.net/

To mail a payment:
UCFS Payment Center
PO Box 856290
Louisville, KY 40285

To request a payoff amount or a paid-in-full statement, email customerservice@ucfs.net.

Consumer Service hours:
Monday – Friday: 8 am – 10 pm ET
Saturday: 8 am – 1 pm ET
Sunday: 11 am – 2 pm ET

Contact Form For Consumers

If your email is not on record or is different from UCFS records, you must call us to update your credentials. (800-338-6507)

California residents: click here to review our privacy policy before submitting a form on this website.

For Businesses

To talk with a salesperson about your company
financing your consumer customers, complete
a form and a salesperson will call you back soon!

SUBMIT A POWER OF ATTORNEY TO: customerservice@ucfs.net.

To log into the MyUCFS merchant portal, visit: https://distributor.ucfs.net/.

Current UCFS merchant customers can contact
Client Services by calling: 800-344-5000,
select your language, press 1, then 1
Or send an email to clientservices@ucfs.net
For current merchant program questions,
send an email to: info@ucfs.net

UCFS Headquarters in Cleveland, OH:
United Consumer Financial Services
865 Bassett Rd.
Westlake, Ohio 44145