Customer Service

United Consumer Financial Services (UCFS) facilitates the lending of money to individuals who want a good or service, but don’t have the current cash-on-hand to pay for the product in full…sometimes taking a chance on individuals that other finance companies have turned down.

All we ask in return is for each consumer to make their payments to us as agreed within the contract they signed.

UCFS understands that satisfied customers are the backbone of any successful business organization. Providing exceptional consumer service that goes above and beyond your expectations helps us to ensure that each and every customer we serve is treated fairly and with respect.

We appreciate that life is unpredictable and certain circumstances are beyond control.  If you have experienced a life event that you would like to discuss with us, please call our Consumer Care team.

To speak with a Consumer Care specialist, call 800-338-6507

Our Consumer Care hours are:
Monday – Friday: 8 AM – 10 PM ET
Saturday: 8 AM – 1 PM ET
Sunday: 9 AM – 2 PM ET

Alternatively, you can fill out the form below. We will review your comments and respond as soon as possible.

We care about your feedback! Our Consumer Care team takes special care to review each and every comment received so that we can continue to offer the best consumer financing services available. If you have any questions or concerns, we would love to hear from you.

California residents: click here to review our privacy policy before submitting a form on this website.